West Gastroenterology Medical Group

Es triste despues de 4 intentos de llamar aun mas de 32 min en espera sin ser atendida para mi cita, frustrate.

The hilarious thing is that while I was on hold setting up my first appointment I decided to look at the reviews...after 20 minutes (still on hold) I hung up and gave then a 1 star because 0 wasn't an option.

DONT GO THERE! Horrible experience with this clinic at Long beach..My second appointment at this clinic this time with Dr Fan. Dr. Fan he came into the room and sat on his chair ,started speaking instantly with no eye contact writing something. He did not , introduce himself, i had to ask who he was, then I mentioned to him that I was very unhappy with my prior visit with Dr Cyril Anyadike, MD at the same location and that I needed to talk to him about my terrible experience i had, hoping he would understand and do better..He did not seem to like what I said!!!...after I finish He was being rude and a smart mouth.. I told him that I was very unhappy about the last time I saw [ ] Dr Cyril Anyadike, MD and explained to Him what was happening to me and my accid reflux ..how I felt it had damaged my esophagus and throat.. I was not able talk at all for weeks..Dr Cyril Anyadike, didn't introduce himself, ..He sat in front of me arms crossed listen ..asked me what was i taking..I mentioned 20 ml Omeprazole 2 times a day. After that he said we will do a endoscopy!..then walked out the door and was sent home with no instructions or meds for my pain at all. He ended up doing my endoscopy after all. . [ ] While speaking Dr Fan, was writing something and seem careless about what I was sayings and started to look upset.. I'm lisening!.. he said..not looking at me eye to eye . He seem to be writing something. I brought in my medical history which he completely ignored. I took out the pictures of my prior endoscopy, but he didn't seam to put much attention while seating on his chair all He said was.. I see imflamation..that all!! with actitud! I also said to him that how is possibly that I come to a Gastroenterologist specialist and I get to be sent home with 0 instructions of what to eat or not to eat..and NO prescriptions meds to alleviate my pain.. I was literally suffering for weeks..2 months to be exact..soon after I was at the ER finally they did gave me something to protect my stomach lining which help a lot.,..Why couldn't this two doctors do that for me??. Dr Fan also sent me home with no instructions or meds.. I said you are the doctor "I come to you to tell me what to do" to instruct me and explain my condition...I had to get myself informed tru goggle.. He could care less ,I also mentioned if I could get a test for palory.. He reply. You don't have palory!!..but if you want a test fine!! This was after the endoscopy results were out.. When i asked what are next steps , He said ,Well you seem to know all" I reply..No I don't doctor..I just tried to explain and to get guidance from you...im not a doctor, I don't know.. He responded smart "O Yeah you do !! I'm like what what's this supposed to mean???.I have never deal with a doctor so disrespectful, and uncompacionate..So cold..so careless!! I went home again..NO INSTRUCTIONS OF WHAT TO DO OR HOW TO FOLLOW UP..NO RELIEVE MEDS ..NOTHING Yes ..This office is an assembly line...get 'em in, get 'em out! Get the money! ..don't go there!..Horrible!!

No written review was provided.

This place sucks. Over book and when you call they put you on hold even when they are not busy I was here since 1pm and still waiting

I would give 0 stars office workers making appointments are rude Absolutely the dudiest office workers ive ever talked too. Keeper on hold for 30 min. Too lazy to get the referral sent to office to check coverage in witch the had on file already. The staff is making to doctor look bad.

Buen servicio muy amables buenos doctores ashley y barbara ayudan mucho

tried calling all morning and was patiently holding after 2 mins the call would disconnect. i call back and they just stop talking and place me on hold. All i wanted was to confirm the address for my first appointment today. i understand there's a line of people i just want to be apart of it and not get disconnected multiple times.

I had a very positive attitude about this office. Then after my treatment I called about follow up and have been put on hold for 5 minutes, 10 minutes and continued to get put on hold over and over. If the staff are that busy I think they need to either hire more staff or actually get back to the patient sooner. If they don't want to follow up on my treatment then just say so and quit wasting my time and patience.

Really poor customer service!It is so hard to make an appointment!