Weill Cornell Medicine - The Division of Gastroenterology & Hepatology

Everytime you need to reach a doctor by phone for a simple question, expect to have to make an appointment 3 weeks out. Everytime you want to schedule, you'll be put on hold to wait for Marlene and she wont be available, so you'll leave a message and never hear back. On the 3rd time you'll escalate, and nothing will happen. You may then text your primary doctor - feeling bad about texting her about scheduling - in order to finally get scheduling to happen. I'm talking simple scheduling like move this thing that involves only nurses 3 days out (when calling 4 weeks in advance). Whats more frustrating is that when you see a doctor, while they are very educated and thorough, about half the time is spent on discussing and enrolling you in research. I'm all about supporting others with research, but not if I'm prioritized below the research efforts. Simple fixes can do a lot here.

If you want to come waste your time with getting treatment, you should come to this place. They do not call you back, they say they will, but nobody does. Been three weeks now I've been waiting to schedule for infusion therapy, but nothing has been done. Told the supervisor would call, nothing. The nurse would call, nothing again. Dont waste your time.

No written review was provided.

I am extremely disappointed in my experience with Dr. Scherl. I went to see her back in February for a follow up. She was very sick with snot dripping out of her nose (I wish it was a joke), when I told her I reached out to her to share how I was feeling via message, she told me that it was too long for her so she decided not respond to me — and to top it off, she was 40 mins late and showed up in a disarray. I don’t think any part of my experience was appropriate or professional. I’ve given feedback to multiple forms and reached out to the office management twice, and not once has someone gotten back to me. I do not recommend seeing Dr. Scherl or the Weill Cornell practice. Would give a zero star if possible.

The scheduling department at this hospital-- is rude and unprofessional. How are you explaining the situation to a representative and when she tells you can have an office visit or video visit? You choose one- and then she says nothing--and while you continue to say hello, hello. They still continue to say nothing. From the moment, I went to schedule this appointment- she gave me the runaround and now this. Never again. I rather start all over with a new doctor and hospital to avoid unprofessionalism like this.

I have a long history of episodic GI problems, one that required a 5 day hospital stay. I was doing pretty fine for a bunch of years when I suddenly developed pretty severe GI problems, systemic symptoms, and lost a total of 22lbs, despite massively increasing my calories (this actually made it worse). I had some imaging and a scope elsewhere with no helpful recs so decided to come here thinking I would maybe get someone who could really listen, and do some lab work that I wanted to confirm a suspicion I had of fat malabsorption. The 1st GI I saw here had nothing to offer. It was a video visit. He basically just told me to change the brands of OTC things I was already taking (and weren't helping). I starting to get worse so I messaged hoping I could see someone sooner than the 4 months they offered for follow up. Instead I got an NP who was trying to blame me for "probably" not following the MDs orders. The MD didn't order anything. I was doing those things before I got there. The whole convo with this NP was a turnoff and felt infantilizing. I did also see a dietician there. She was nice enough but the visits were basically me reporting what I've been eating and her documenting what I was telling her. She sent me a link to a diet I'd already tried. She didn't seem engaged, didn't look directly at me on the screen (because typing), didn't say much, yawned a lot thru the visits. I stopped going as it wasn't particularly helpful and I wasn't gaining weight (I did see someone else elsewhere who was much more engaged, did calorie counts, etc) I ended up seeing another MD specialist there who was fine, did some of the tests I wanted, one came back + so she referred me to another GI there. I went, saw the fellow who was asking me what made me think I had the problem that I came in for, so she didn't look at labs? It was clear that the referring MD didn't communicate anything to this new doc. Ultimately they had not much to say, no suggestions. I asked for prescriptions for meds that helped most recently which they were reluctant to do, but did it. So, I still have a significant problem, and after all these people, no actual MD who is following me. All the fluff on the website of all the "team", "collaborative", holistic "care" is BS. If there's no infusion or procedure that is high reimbursement, they aren't interested in helping you with quality of life and certainly not willing to spend more than the 15 min visit to really think about what might be causing this, rethink things, to make a best effort to help. I think if you have a clear-cut problem like IBD where they will give you infusions/biologics and they don't have anything to figure out, then it's probably fine. But if there's a less obvious issue, there doesn't seem to be any investment, the recs are generic, there's little effort unless you know exactly what testing you think you want/need. Some will humour you if they're not that egotistical. Some won't. They'll offer follow up in 3 or 4 months, for what I'm not sure if they didn't actually try to figure anything out. It feels very much like assembly line care. As an RN I'm not surprised because patients report this same experience to me, and experiencing it 1st hand, it just saddens me where the practice if medicine has gone. I've seen several MDs for different things at NYP Cornell. It's largely the same experience in any specialty.

Please save your time and look elsewhere. We have not had a positive experience with the IBD center. They left my loved one to suffer through months of a Crohn’s flare with no solutions, wait several months for a fusion. While you are left to figure it out. In patient hospital stay was a nightmare. Not an experience anyone should go through!

The Receptionist has a nasty attitude. It’s a shame.

Dr. Fomin is a wonderful physician. Solving GI pain is a complicated challenge, but he patiently listened to my symptoms and figured out a good course of action.

I don't think Ive ever written a review for doctors previously, but this practice has major admin issues. So much so that Ive decided to go elsewhere as they've hung up on me, gotten my info wrong, don't answer phones, have incorrect listings online in terms of what services their doctors provide and incorrect dates of availability. All told, I have doubts now in their ability to properly care for patients and went elsewhere. Lost opportunity