Digestive Care Consultants

THEY ARE THE ABSOLUTE BEST! LITERALLY SAVED ME FROM YEARS OF SUFFERING! ASK FOR DR. PATEL.

I rarely leave negative reviews, but my experience at the Endoscopy Center at Skypark was unacceptable. I have sickle cell disease, which can make IV access challenging. I had a consultation a week before my procedure where I provided my complete medical history, and the facility had full access to my medical records. On the day of my colonoscopy, I completed all of the paperwork again, yet it was clear no one had properly reviewed my history or prepared for a patient with difficult IV access. I followed every instruction exactly as given. I spent two days on the bowel preparation with polyethylene glycol, remained dehydrated, and went without eating as instructed. After all of that, they were unable to obtain IV access and canceled my procedure. Instead of taking responsibility for not being adequately prepared, I was repeatedly made to feel as though the situation was somehow my fault. One staff member told me I “should have scheduled an earlier appointment,” despite the fact that the facility scheduled my appointment. Another repeatedly joked that I had “left my veins at home” while multiple staff members were attempting IV sticks. I was comfortable with one experienced person trying, but having several people attempting IV access and making jokes during an already stressful experience was unprofessional and insensitive. Even more concerning, the facility did not have ultrasound-guided IV capability or a plan for patients known to have difficult venous access. This should have been anticipated based on my medical history. To make matters worse, I was asked to sign paperwork for an endoscopy, even though I was only there for a colonoscopy, raising concerns about the accuracy of the pre-procedure process. After canceling my procedure, I was simply told to go to the hospital the next day with virtually no notice. That would have required me to miss additional work, repeat the bowel preparation, remain without food for another 48-72 hours, and put unnecessary stress on my body. That was neither practical nor considerate. This experience reflected poor communication, inadequate preparation, and a lack of accountability. Patients should not be blamed for circumstances that should have been anticipated and planned for by the medical team. I expected compassionate, coordinated care, especially given my documented medical condition. Unfortunately, this experience fell well below the standard of care I expected. I hope this facility reviews its procedures for patients with difficult IV access and provides staff with additional training in professionalism, empathy, and patient-centered care. No one should leave feeling blamed after following every instruction they were given.

THEY ARE THE ABSOLUTE BEST! LITERALLY SAVED ME FROM YEARS OF SUFFERING! ASK FOR DR. PATEL.

I rarely leave negative reviews, but my experience at the Endoscopy Center at Skypark was unacceptable. I have sickle cell disease, which can make IV access challenging. I had a consultation a week before my procedure where I provided my complete medical history, and the facility had full access to my medical records. On the day of my colonoscopy, I completed all of the paperwork again, yet it was clear no one had properly reviewed my history or prepared for a patient with difficult IV access. I followed every instruction exactly as given. I spent two days on the bowel preparation with polyethylene glycol, remained dehydrated, and went without eating as instructed. After all of that, they were unable to obtain IV access and canceled my procedure. Instead of taking responsibility for not being adequately prepared, I was repeatedly made to feel as though the situation was somehow my fault. One staff member told me I “should have scheduled an earlier appointment,” despite the fact that the facility scheduled my appointment. Another repeatedly joked that I had “left my veins at home” while multiple staff members were attempting IV sticks. I was comfortable with one experienced person trying, but having several people attempting IV access and making jokes during an already stressful experience was unprofessional and insensitive. Even more concerning, the facility did not have ultrasound-guided IV capability or a plan for patients known to have difficult venous access. This should have been anticipated based on my medical history. To make matters worse, I was asked to sign paperwork for an endoscopy, even though I was only there for a colonoscopy, raising concerns about the accuracy of the pre-procedure process. After canceling my procedure, I was simply told to go to the hospital the next day with virtually no notice. That would have required me to miss additional work, repeat the bowel preparation, remain without food for another 48-72 hours, and put unnecessary stress on my body. That was neither practical nor considerate. This experience reflected poor communication, inadequate preparation, and a lack of accountability. Patients should not be blamed for circumstances that should have been anticipated and planned for by the medical team. I expected compassionate, coordinated care, especially given my documented medical condition. Unfortunately, this experience fell well below the standard of care I expected. I hope this facility reviews its procedures for patients with difficult IV access and provides staff with additional training in professionalism, empathy, and patient-centered care. No one should leave feeling blamed after following every instruction they were given.

I visited this clinic around June 12 because I had been suffering from persistent heartburn and stomach pain. By then, I had already seen two or three other doctors, so I was hoping someone here could finally determine the cause of my …

This was going to be my first colonoscopy, so I was already a little anxious. I expected professionalism and at least a little empathy. Instead, every interaction made me feel like I was inconveniencing someone. The consultation itself was rushed and impersonal. It honestly felt like someone was checking boxes rather than listening. I left the call uneasy, but decided to move forward anyway. Then the communication problems started. I never received the follow up email I was expecting, so I called. Sometimes someone answered, sometimes nobody did. Calls weren’t returned promptly and getting a simple question answered became far more difficult than it should have been. The final straw was my interaction with Lauren. I called with basic questions about my paperwork and procedure. Instead of helping, she came across as impatient and dismissive. Every question felt like it was an inconvenience. Rather than making a nervous first time patient feel comfortable, she made me feel like I needed to apologize for calling. At that point, I cancelled my procedure. Healthcare is stressful enough. A colonoscopy isn’t something most people look forward to and the front office sets the tone for the entire experience. If patients leave before they even make it to the procedure because the customer service is this poor, that’s a systems problem not a patient problem. I ended up taking my business elsewhere and have no plans to return.

I visited this clinic around June 12 because I had been suffering from persistent heartburn and stomach pain. By then, I had already seen two or three other doctors, so I was hoping someone here could finally determine the cause of my symptoms. Unfortunately, I was told it was simply indigestion, and I was scheduled for a colonoscopy two months later. However, my symptoms became unbearable shortly after the visit. About three weeks later, I went to a cancer hospital, where a CT scan revealed that I had Stage III ovarian cancer. Looking back, I can’t help but wonder how such a large tumor could have been missed. I understand that not every case is straightforward, but I wish my symptoms had been investigated more thoroughly instead of being attributed only to indigestion. It’s hard not to think that earlier imaging or further evaluation might have led to an earlier diagnosis. This experience has left me deeply disappointed, and I hope the clinic will take persistent symptoms more seriously in the future.

This was going to be my first colonoscopy, so I was already a little anxious. I expected professionalism and at least a little empathy. Instead, every interaction made me feel like I was inconveniencing someone. The consultation itself was rushed and impersonal. It honestly felt like someone was checking boxes rather than listening. I left the call uneasy, but decided to move forward anyway. Then the communication problems started. I never received the follow up email I was expecting, so I called. Sometimes someone answered, sometimes nobody did. Calls weren’t returned promptly and getting a simple question answered became far more difficult than it should have been. The final straw was my interaction with Lauren. I called with basic questions about my paperwork and procedure. Instead of helping, she came across as impatient and dismissive. Every question felt like it was an inconvenience. Rather than making a nervous first time patient feel comfortable, she made me feel like I needed to apologize for calling. At that point, I cancelled my procedure. Healthcare is stressful enough. A colonoscopy isn’t something most people look forward to and the front office sets the tone for the entire experience. If patients leave before they even make it to the procedure because the customer service is this poor, that’s a systems problem not a patient problem. I ended up taking my business elsewhere and have no plans to return.

Went to get my head checked

Went to get my head checked